Commenting System

MyStudio's commenting system enables precise, collaborative feedback on video content.

Timecode Comments

What Are Timecode Comments?

Comments linked to specific moments in the video:

• Pause video at the moment you want to discuss
• Add your comment
• Comment is forever linked to that timecode

Why Use Timecodes?

• Precision: No confusion about which part you mean
• Efficiency: Team can jump directly to the issue
• Clarity: Visual context for every comment

Adding Comments

Basic Comment

1. Play video to the relevant moment
2. Pause the video
3. Type your comment in the text box
4. Click Post Comment

The current timecode is automatically attached.

Without Timecode

For general feedback not tied to a specific moment:

1. Scroll to comment area
2. Click "General Comment" or leave timecode blank
3. Write your feedback
4. Post

@Mentions

Mentioning Team Members

Tag specific people to get their attention:

1. Type @ in your comment
2. Start typing the person's name
3. Select from the dropdown
4. Complete your comment

Example: "Hey @john, can you check this transition at 1:23?"

Notification

Mentioned users receive:

• In-app notification
• Email notification (if enabled)
• Direct link to the comment

Threaded Discussions

Replying to Comments

1. Click Reply under any comment
2. Type your response
3. Post

Replies are nested under the original comment.

Benefits of Threading

• Keep conversations organized
• Easy to follow discussions
• Clear resolution tracking

Comment Actions

Pinning Comments

Important comments can be pinned:

• Pinned comments appear at top
• Highlighted with amber background
• Only managers/admins can pin

Resolving Comments

Mark issues as addressed:

1. Click the comment menu
2. Select Mark as Resolved
3. Comment shows green "Resolved" badge

Resolved comments can be reopened if needed.

Deleting Comments

Remove your own comments:

1. Click the comment menu
2. Select Delete
3. Confirm deletion

Admins can delete any comment.

Comment Visibility

Internal vs. Client-Visible

Staff can post:

• Client-visible: Seen by everyone
• Internal: Staff only

Who Sees What

Comment Type	Clients	Staff
Client Comments	Yes	Yes
Staff (Client-Visible)	Yes	Yes
Staff (Internal)	No	Yes

Comment Best Practices

Be Specific

Yes "At 0:45, the logo appears too small on the left side" No "The logo looks wrong"

One Topic Per Comment

Keep comments focused: Yes "0:32 - Audio levels drop suddenly" Yes "1:15 - Text should be white, not gray" No "Multiple issues: audio at 0:32 and text at 1:15..."

Use Constructive Language

Yes "Could we try a slower transition here?" No "This transition is bad"

Reference Timecodes

Even in replies, reference times: Yes "Agreed, the cut at 0:32 feels abrupt" No "Agreed, that cut feels abrupt"

Comment Notifications

Real-Time Updates

• Comments appear instantly
• No page refresh needed
• Notification badge updates

Email Digests

Instead of individual emails:

• Daily summary option
• Groups by project
• Reduces inbox clutter

Searching Comments

Find Specific Feedback

Use search to find comments:

• By text content
• By author
• By timecode range

Filtering

Filter comments by:

• Resolved/unresolved
• Author
• Date range

Mobile Commenting

Mobile Comment Sheet

On mobile devices:

• Pull-up sheet interface
• Easy text entry
• Quick @mention

Touch-Friendly

• Large tap targets
• Swipe actions
• Optimized for thumbs

Export Comments

Download Comment List

Export comments for reference:

• CSV format
• Includes timecodes
• Author and date

Use Cases

• Meeting notes
• Task lists
• Documentation

Troubleshooting

Comment Not Posting

1. Check internet connection
2. Ensure video is loaded
3. Verify you have permission
4. Try refreshing the page

@Mention Not Working

1. Make sure to type @ first
2. Wait for dropdown to appear
3. Select from the list (don't just type)

Can't See Comments

1. Check filter settings
2. Verify you have access to the project
3. Ensure comments exist for this version

Related Features

• Video Review System
• Public Review Links