Managing Invoices
This guide covers how to view, track, and manage invoices in MyStudio.
Accessing Invoices
From the Dashboard
The Pending Invoices card shows unpaid invoices requiring attention.
From Project Details
- Open your project
- Click the Invoices tab
From Billing Page
- Click Billing in the sidebar
- View all invoices across projects
Invoice Types
| Type | When Issued |
|---|---|
| Deposit Invoice | After quote approval, before work begins |
| Progress Invoice | During production (milestone-based) |
| Final Invoice | Upon project completion |
| Adjustment Invoice | For scope changes or additions |
Invoice Status
| Status | Meaning |
|---|---|
| Pending | Payment not yet received |
| Overdue | Past the due date |
| Paid | Payment confirmed |
| Cancelled | Invoice cancelled |
Viewing an Invoice
Click on any invoice to see:
- Invoice number
- Issue date
- Due date
- Line items and amounts
- Subtotal, taxes, and total
- Payment instructions
Downloading Invoices
- Click Download PDF for your records
- Invoices can also be emailed to you
Paying an Invoice
Payment Methods
Available methods depend on your production company's setup:
- Credit card
- Bank transfer
- PayPal
- Other payment platforms
Payment Process
- Open the invoice
- Click Pay Now or follow payment instructions
- Complete payment through the payment provider
- Status updates automatically once confirmed
Payment Confirmation
Keep your payment confirmation/receipt for your records. If payment doesn't update within 24 hours, contact the production team.
Invoice Details
Understanding Line Items
Invoices may include:
- Pre-production services
- Filming/production costs
- Post-production/editing
- Music licensing
- Animation/graphics
- Revisions beyond included rounds
Taxes
- Tax is calculated based on your location
- GST/VAT shown as separate line items
- Tax invoices comply with local requirements
Payment Tracking
Payment History
View your payment history in the Billing section:
- All past payments
- Payment dates
- Payment methods used
- Receipt downloads
Outstanding Balance
See your total outstanding balance across all projects.
Late Payments
What Happens If Payment Is Late
- Invoice status changes to Overdue
- You receive reminder notifications
- Work may be paused on active projects
- Late fees may apply (per agreement)
Resolving Late Payments
Contact the production team if:
- You need a payment extension
- There's a dispute with the invoice
- You need a payment plan
Invoice Notifications
You'll receive notifications for:
- New invoices issued
- Payment confirmations
- Upcoming due dates
- Overdue reminders
Managing Notifications
In Settings, configure:
- Email notifications on/off
- Reminder frequency
- Billing contact preferences
Billing Contact
Update Billing Email
- Go to Settings
- Click Billing Preferences
- Update the billing email address
Multiple Recipients
You can add multiple email addresses to receive invoices.
Common Questions
Can I get invoices in a different format?
Contact the production team for special formatting requests.
What if there's an error on my invoice?
Flag the issue immediately with the production team for correction.
Are invoices legally compliant?
Yes, invoices meet local tax and business requirements.
Can I set up automatic payments?
This depends on the production company's payment setup. Ask your account manager.